QUICK FAQ

| | | | | Please READ item descriptions carefully and note sizes of our products. Also be aware monitors are calibrated differently and colors aren't going to be 100% accurate.

| | | | PLEASE DO NOT TAKE ANY OF OUR PHOTOS TO SHARE ON SOCIAL MEDIA WITHOUT LINKING BACK TO US! WE WORK HARD AND DESERVE TO HAVE CREDIT FOR WHAT WE HAVE MADE.

RETURNS + EXCHANGES

We offer returns + store credit + exchanges up to 15 days after the delivery date.

RETURNS //

Items must be in unworn condition with tags attached. Items showing wear will be returned to sender. Please email tomatzdesign@gmail.com to start your return process within 15 days of delivery date.

Buyer pays shipping to send return items back

EXCHANGES //
We offer exchanges within 15 days of delivery. Items must be in unworn condition with tags attached. Items showing wear will be returned to the sender. 

If you need to exchange an item send us an email at tomatzdesign@gmail.com

Buyer pays shipping to send return items back and for new item. 

Sale items //
Sale items are final sale and cannot be returned only exchanged if the desired size is in stock.

Please note by purchasing from Tomatz Design™ you as the buyer agree to our shop terms, conditions and policies. 


SHIPPING

All items USPS First Class Mail 2-5 Business Days. Please note this does not include the 1-5 business days needed to process your order.


| | | | | PLEASE NOTE THAT ALL THE ABOVE SHIPMENT TIMES ARE JUST AVERAGE SHIPMENT TIME AND MAY VARY DEPENDING ON MANY FACTORS SUCH AS WEATHER, CUSTOM CLEARANCE, PUBLIC HOLIDAYS AND THE EFFICIENCY OF YOUR LOCAL POSTAL OFFICES. WE HAVE NO CONTROL OF THE PACKAGE AFTER WE SHIPPED IT. WE WILL NOT BE RESPONSIBLE FOR ANY DELAYS OR LOST PACKAGES IN TRANSIT CAUSED BY USPS, WEATHER OR ANY OTHER FACTORS. THANK YOU FOR UNDERSTANDING!

WE KNOW YOU WANT YOUR ITEMS ASAP

Who doesn't want their item right away when they order it via the internet?? I DO! But that being said, this is a one woman shop, and to be able to put the quality into each handmade item, I need the time to make sure it's done right! Thank you for your patience!